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Job Position ID:  6484

CSC Analyst

Location: 

Manila, PH

Employment Type: 

What will you do?

 

• Create tickets for requests received via email, phone, chat and portal
• Ticket coordination and monitoring with counterparts and customers across all regions (APJ, EMEA, NA)
• First level activities – provide answers to FAQs, basic IT and application support
• Ensure tickets are being worked by processors and SLA time is met (SLA Monitoring)
• Monitor customer systems and record data in logbooks
• Effort recording on behalf of processors
• Generate daily, monthly, and other ad hoc reports for managers
• Complete administrative responsibilities on a daily basis like activity recording

 

What experiences you should have?

• Good verbal and written communication skills
• Bachelor’s degree
• Knowledge in Microsoft applications
• Experience in contact centers (Voice, Email, Chat)
• Knowledge in ticketing systems

 

What do we offer?

  • A challenging and multi-cultural working environment with experienced teams
  • A team in which the core values are collaboration thought leadership and entrepreneurship

 

About Us

msg global solutions is a systems integrator, software development partner, and managed services provider focused on SAP solutions for multiple industries. Our services include strategies for accounting, finance, regulatory reporting, performance management, sustainability, customer experience, and IoT. Operating from offices across the globe and growing, our expert teams help clients achieve operational efficiency and improve decision-making capabilities. While our journey started in the financial services sector, our solutions are utilized in a wide range of industries.

msg global solutions is part of msg, an independent, international group of companies with more than 9,000 employees around the world. The group of companies offers a holistic service spectrum of creative, strategic consulting and intelligent, sustainable, and value-added IT solutions.

To learn more about msg global solutions, visit: www.msg-global.com.

About msg global solutions

msg global solutions is a systems integrator, software development partner and managed services provider focused on SAP solutions for accounting, finance, regulatory reporting, performance management, customer experience and IoT. Operating from offices across the globe and growing, our expert teams help clients achieve operational efficiency and improve decision-making capabilities. While the heart of our expertise is in the financial services sector, our solutions are utilized in a wide range of industries.