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Job Position ID:  8634

CSC Analyst

Location: 

Manila, PH

Employment Type:  Full Time
Work Model:  Hybrid

Who we are

msg global solutions is a systems integrator, software development partner, and managed services provider focused on SAP solutions for multiple industries. Our services include strategies for accounting, finance, regulatory reporting, performance management, sustainability, customer experience, and IoT. Operating from offices across the globe and growing, we help clients achieve operational efficiency and improve decision-making capabilities. With deep industry knowledge, technical expertise, and a diverse range of perspectives, our people spark change and create innovative solutions to complex operational issues. Our goal is to create long-lasting client relationships built on trust and dependability.

msg global solutions is part of msg, an independent, international group of companies with more than 9,000 employees around the world.

What we do

 

Our Customer Service Business Unit provides clients with round-the-clock service to ensure business processes run as scheduled, enterprise systems are available, and any system crisis can be averted as quickly as possible. With established service level agreements, efficient handover processes, and all-around familiarity with providing support across all time zones, we assure reliable service at all times.

 

Our team ensures clients’ daily needs are addressed immediately while pushing them to consider future innovations to improve their business.

What you will do

  • Create tickets for requests received via email, phone, chat and portal
  • Ticket coordination and monitoring with counterparts and customers across all regions (APJ, EMEA, NA)
  • First level activities – provide answers to FAQs, basic IT and application support
  • Ensure tickets are being worked by processors and SLA time is met (SLA Monitoring)
  • Monitor customer systems and record data in logbooks
  • Effort recording on behalf of processors
  • Generate daily, monthly, and other ad hoc reports for managers
  • Complete administrative responsibilities on a daily basis like activity recording


What we are looking for​

Requirements

  • Good verbal and written communication skills
  • Bachelor’s degree
  • Knowledge in Microsoft applications
  • Experience in contact centers (Voice, Email, Chat)
  • Knowledge in ticketing systems

 

What we offer

 

  • A place where individuals are equally valued and where diversity and cultural differences are cherished.
  • A global team of highly respected SAP and industry experts where you can make a difference.
  • Competitive salaries and a broad range of benefits, some of which are highlighted below.

About msg global solutions

msg global is an Equal Opportunity Employer. Equal Employment Opportunity has been, and will continue to be, a fundamental principle for us. At the heart of this policy is our commitment that we make job related decisions based on the job related criteria. More specifically, employment is based on personal capabilities and qualifications without discrimination based on race, color, religion, sex, age, national origin, disability, sexual orientation, marital status, ancestry, veteran status or any other protected characteristic as established by law. These principles are to be applied to policies and procedures relating to recruitment and hiring, compensation, benefits, termination and all other terms and conditions of employment.