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Job Position ID:  121

TSS Analyst

msg global solutions Philippines Inc.

Manila, PH

Employment Type:  Full Time

We are currently seeking a TSS Analyst to join our team in Makati City, Philippines. TSS Analysts provide SAP application support to our worldwide development centers. In addition to technical expertise, the ability to excel in a global team environment, effectively communicate and achieve results is critical in this role.


TSS Analyst Job Description:


Issue Resolution and Support:

  • Investigate and resolve classroom training-related and Live Access issues
  • Update tickets according to agreed guidelines
  • Provide chat support and call support
  • Monitor Service Level Agreements (SLA) and Initial Response Time (IRT)
  • Create "hand-over" reports to SAP counterparts


Ticket Monitoring:

  • Perform queue monitoring
  • Validate issues and delegates to the appropriate team


What experiences you should have?

  • Candidate must possess a Bachelor’s / College Degree in Computer Science, Information Technology or equivalent
  • Work experience specializing in Technical and Helpdesk is a great advantage
  • SAP Knowledge is also an advantage
  • Experience in a call center / applications consulting / applications / software technical support is an advantage
  • Preferably 1-4 years experience specializing in IT/Computer, Software or equivalent
  • Candidate must have assertive communication skills
  • Willing to work on a 24/7 support model


This job description is designed to cover or contain a general listing of activities, duties or responsibilities that are required of this position.
Additional duties and responsibilities may be added as required.

msg global solutions offers highly competitive compensation packages including paid leaves, 13th month pay, medical and insurance benefits together with the mandated statutory benefits. msg global solutions is an equal opportunity employer.

About msg global solutions

msg global solutions is a product- and solutions-based systems integrator that serves the financial services/insurer/reinsurer markets in all lines of business, in all regions of the world. Our expert teams employ a complete selection of consulting services and software products to help large and mid-size clients succeed with a range of business and IT strategies, including digital transformation. Operating from 19 global offices and growing, msg global solutions’ market presence covers the major insurance markets worldwide with domain and solution expertise.

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