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Job Position ID:  451

TSS Analyst

msg global solutions Philippines, Inc.

Manila, PH

Employment Type:  Full Time

We are currently seeking a TSS Analyst to join our team in Makati City, Philippines. TSS Analyst provides SAP application support to our worldwide development centers. In addition to technical expertise, the ability to excel in a global team environment, effectively communicate and achieve results is critical in this role.


TSS Analyst Job Description:


Issue Resolution and Support:

  • Investigate and resolve classroom training-related and Live Access issues
  • Update tickets according to agreed guidelines
  • Provide chat support and call support
  • Monitor Service Level Agreements (SLA) and Initial Response Time (IRT)
  • Create "hand-over" reports to SAP counterparts


Ticket Monitoring:

  • Perform queue monitoring
  • Validate issues and delegates to the appropriate team


What experiences you should have?

  • Candidate must possess a Bachelor’s / College Degree in Computer Science, Information Technology or equivalent
  • Work experience specializing in Technical and Helpdesk is a great advantage
  • SAP Knowledge is also an advantage
  • Experience in a call center / applications consulting / applications / software technical support is an advantage
  • Preferably 1-4 years experience specializing in IT/Computer, Software or equivalent
  • Candidate must have assertive communication skills
  • Willing to work on a 24/7 support model


This job description is designed to cover or contain a general listing of activities, duties or responsibilities that are required of this position.
Additional duties and responsibilities may be added as required.

msg global solutions offers highly competitive compensation packages including paid leaves, 13th month pay, medical and insurance benefits together with the mandated statutory benefits. msg global solutions is an equal opportunity employer.

About msg global solutions

msg global solutions is a systems integrator, software development partner and managed services provider focused on SAP solutions for accounting, finance, regulatory reporting, performance management, customer experience and IoT. Operating from offices across the globe and growing, our expert teams help clients achieve operational efficiency and improve decision-making capabilities. While the heart of our expertise is in the financial services sector, our solutions are utilized in a wide range of industries.