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Job Position ID:  4062

IT Support Analyst

msg global solutions do Brasil ltda.

Sao Paolo, BR

Employment Type:  Full Time

msg global is a consulting and system integration company. We are looking for a IT Support Analyst who wants to join our fast-growing team stretching every day for the New Normal by delivering high-quality services with purpose and team spirit.


What you will do?

•    Provide L1 / L2 technical support and general troubleshooting for internal users; request and follow up until conclusion L3 support tickets from external providers.
•    Interact with end users and guide them on queries and issues related to hardware and software.
•    Technical Support maintaining high availability and high performance of msg platforms and, when required, user training and guidance. 
•    Enrollment and onboarding of new PC/Windows and Android/iOS devices.
•    Monitoring internet links and equipment in the technical room, ensuring network and internet availability.
•    Contact and work with internet and telephone (SIP) providers, as well with hardware and software suppliers.
•    Deployment of applications, service patches and upgrades.
•    Configure, install, and maintain PC/Windows systems, their peripherals and mobile devices, as TV Monitors and meeting rooms equipment.
•    Work with other Global IT departments to ensure proper support of users.
•    Manage BR unit using corporate IT management platform.
•    Help users configure Microsoft office package, Office 365 applications and Outlook.
•    Control support requests and ticket queue.
•    Help with the creation, revision and update of technical processes in accordance with global IT standards.
•    Periodically run verification checks and basic maintenance on servers, routers, switches, no-breaks, according to internal company standards and policies.


What experiences are we looking for?


•    3 to 5 years of relevant job experience    
•    Soon to be graduated or recently graduated (within 5 years) in science, computer science, engineering, or business management
•    Experience with user support, SIP telephony (3CX)
•    General PC/Windows administrative skills
•    General knowledge of Microsoft office package, Office 365 applications and Outlook
•    Traditional IT skills (network concepts, storage concepts, backup/recovery, etc.)
•    Experience in Customer Service or Commercial Area (L2 service level / back office).


What skills are we looking for?

•    Critical & Analytical profile regarding company policies for user support and demands
•    Good communication skills, written and spoken, Portuguese & English
•    Good organization skills, control of inventory, spreadsheets, e-mails and documentation
•    Problem-solving and critical thinking skills
•    Ability to work independently and manage multiple projects/assignments/responsibilities in a fast-paced environment
•    Excellent interpersonal and communication skills
•    High energy, result-driven person
•    Strong commitment to the customer
•    Ability to multi-task and ensure timely deliverables


Will be considered an advantage:


•    ITIL Certification is a plus
•    Availability to travel
•    Experience with IT infrastructure, networks and servers – Windows servers
•    Good knowledge of backup, AD, DC, DNS, DHCP and firewalls
•    Intermediate to advanced knowledge of MS Office – Excel (spreadsheets, formulas, queries, database), PowerPoint and Word to create documents and presentations


What do we offer?


•    A challenging and multi-cultural working environment with experienced teams
•    Highly competitive compensation packages including incentive payment and private medical insurance
•    International exposure, internal and external training to help you further develop your talents
•    A team in which the core values are collaboration thought leadership and entrepreneurship

About msg global solutions

msg global solutions is a systems integrator, software development partner and managed services provider focused on SAP solutions for accounting, finance, regulatory reporting, performance management, customer experience and IoT. Operating from offices across the globe and growing, our expert teams help clients achieve operational efficiency and improve decision-making capabilities. While the heart of our expertise is in the financial services sector, our solutions are utilized in a wide range of industries.